FAQs (Frequently asked questions)

Dr. Caroline Mathew, MD
  • Are you accepting new patients?
  • Yes, I am accepting new patients. Please call my office at 810-733-2311 to set up an appointment.
  • What should I bring with me to my first appointment with you?
  • On the day of your first visit, please arrive 15 to 20 minutes before your appointment time in order to register and provide or update any information that may be required by your insurance carrier. Please bring any pertinent medical records with you as well as a list of your current medications.
  • Do you take urgent care or same day appointments?
  • Yes, I actually set aside some time every day for same day or urgent care visits. If there is an urgent need to see me the same day, please try to call at the start of my office hours (9am) and my staff will assist you in setting up a same day appointment if it is available.
  • Do you have a cancellation policy?
  • 24 hours notice of a cancellation is appreciated.
  • How do you communicate with your patients regarding their lab and test results?
  • Abnormal results or those of an urgent nature will be phoned directly to you by Dr. Mathew as soon as the results are available. Office staff calls all the normal labs and tests.
  • What is your medication refill policy?
  • I do not renew routine prescriptions or narcotic prescriptions after hours as your records are not available for me to review. You may leave a voice mail message with your pharmacy or my office so that your prescription can be refilled during usual business hours. Please do not email me with prescription refill requests.
  • What are your office hours?
  • Our office is open from 9am to 5pm, Monday through Friday. Dr. Mathew only sees patients until 1PM on Wednesdays.
  • What is your hospital affiliation?
  • McLaren Regional Medical Center
    Genesys Regional Medical Center
  • What is your patient population like?
  • Doctors of internal medicine, often called "internists," focus on adult medicine. They care for their patients for life from the teen years through old age. Internists have had special study and training that focuses on the prevention and treatment of adult diseases. My patient population primarily consists of teens, middle- aged, and senior adults.
  • What insurance plans do you accept?
  • Insurance Plans Accepted:
    •AARP
    •Aetna
    •Blue Cross Blue Shield (BCBS)
    •BCBS PPO
    •CIGNA HealthCare
    •First Health
    •Great-West Healthcare
    •Healthplus
    •HAP, PHP, and Seniors
    •HCSC (Humana)
    •M-CARE
    •McLaren Health Advantage
    •Medicare
    •MetraHealth
    •Multiplan
    •PPOM
    •Prime Health Services
    •Tircare